Return and Replacement for Headphones and Earphones

Before filling out the returns and replacement form, try these troubleshooting tips

  • If you have earphones with detachable cables, try your earphones with a new cable.
  • Earphone nozzles can collect cerumen (earwax), which can clog the earphone and lower the sound quality.
  • If you experience sound loss, check the nozzles for clogging before sending in the product. If buildup is observed, clean the nozzles using the supplied wax removal tool.

Time Saver Tip

You may contact your Shure authorized retailer where the product was purchased to return the product under warranty. Be sure to have your original sales receipt on hand.

Shure Return and Replacement Form

Please use this contact form to submit a request for return and replacement of earphones or headphones. Once it’s processed, an customer service representative from SFM will contact you to fulfill your request.

Please note that our team is currently operating at reduced staff and as a result our processing times for Return and Replacement requests are longer than usual. Thank you for your patience and understanding during this period.

Repairs in Canada

325 Bouchard Boulevard
Dorval, Quebec H9S 1A9
+1 800-363-8855 / +1 514-780-2070
SFM’s service policy

Before Returning Your Earphones…

If you are losing sound in one or both of your earphones, the issue may be that the earphones need to be cleaned rather than repaired.

Try cleaning them using the provided cleaning tool as described in How To Use the Earphone Cleaning Tool.

If you are uncertain which Shure earphone model you own, please consult the Earphone Model Identification photo guide.